{"id":20363,"date":"2025-07-25T05:12:40","date_gmt":"2025-07-25T12:12:40","guid":{"rendered":"https:\/\/www.fictiv.com\/?post_type=cpt_help&#038;p=20363"},"modified":"2025-08-18T23:24:13","modified_gmt":"2025-08-19T06:24:13","slug":"how-do-i-track-and-manage-my-orders","status":"publish","type":"cpt_help","link":"https:\/\/www.fictiv.com\/help\/production-and-fulfillment\/how-do-i-track-and-manage-my-orders","title":{"rendered":"How do I track and manage my orders?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"lazyload\" loading=\"lazy\" title=\"How To Track Your Order With Fictiv\" width=\"500\" height=\"281\" data-src=\"https:\/\/www.youtube.com\/embed\/nxpOoe7st4U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Traditional manufacturing is a black box. Once you send your parts to your manufacturer, you either have to cross your fingers and hope the parts arrive on time, or waste time manually chasing down updates. With Fictiv\u2019s radical transparency features, it\u2019s finally possible to receive the consistent supply chain transparency needed to achieve on-schedule, high-quality manufacturing results.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"track-your-order-at-every-stage-of-production\">Track your order at every stage of production<\/h2>\n\n\n\n<p>To check the status of an order, navigate to the <strong>Orders<\/strong> page in your account and click <strong>View order detail<\/strong>. This brings you to your order tracker, where you can view your parts\u2019 current production status and estimated ship date.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"983\" data-src=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-1.png\" alt=\"\" class=\"wp-image-20365 lazyload\" data-srcset=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-1.png 1600w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-1-768x472.png 768w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-1-1536x944.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>The order tracker will automatically update as your parts move through the various stages of production. Once your order ships out, the tracker will populate with your shipment\u2019s third-party tracking number and shipping status so that you can follow it every step of the way.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"650\" data-src=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-2.png\" alt=\"\" class=\"wp-image-20367 lazyload\" data-srcset=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-2.png 1600w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-2-768x312.png 768w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-2-1536x624.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"revisit-past-configuration-details\">Revisit past configuration details<\/h2>\n\n\n\n<p>If you want to inform your next round of design revisions with historical data, our transparency features offer you a full scope of the configuration information for any previously ordered part.<\/p>\n\n\n\n<p>These details are displayed in your order tracker, where you can review information regarding the process, material, finish(es), and quantity of any part. If you attached a 2D drawing to your part to call out additional specifications, it is available for download underneath your part&#8217;s name for easy access.<\/p>\n\n\n\n<p>Finally, you can bring up the 3D Viewer by clicking on the name of the part in the order tracker. From there, you can review any Design for Manufacturability feedback you received on your part, as well as any threads you may have called out during configuration using our Auto Thread Detection feature.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2121\" data-src=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-3-scaled.png\" alt=\"\" class=\"wp-image-20368 lazyload\" data-srcset=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-3-scaled.png 2560w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-3-768x636.png 768w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-3-1536x1272.png 1536w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-3-2048x1697.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"confirm-your-parts-meet-your-requirements-before-they-arrive\">Confirm your parts meet your requirements before they arrive<\/h2>\n\n\n\n<p>Once our Quality Control Operators complete their inspection of your parts, the inspection data is automatically uploaded to your order detail page, enabling you to preview our standard Fictiv Inspection Report, as well as any specifically requested quality documentation such as Certificates of Conformance or Material Certifications, before you receive your parts.<\/p>\n\n\n\n<p>Our Quality Control team also captures and uploads clear, high-resolution photos of your parts during their inspection. To view any of this information, you can either click <strong>View inspection <\/strong>in the order tracker queue for any individual part, or the <strong>Inspection report data <\/strong>download button on the top of your order detail page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1063\" data-src=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-4.png\" alt=\"\" class=\"wp-image-20369 lazyload\" data-srcset=\"https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-4.png 1600w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-4-768x510.png 768w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-4-1536x1020.png 1536w, https:\/\/www.fictiv.com\/wp-content\/uploads\/2025\/07\/tracking-4-600x400.png 600w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>We hope these features give you more data to make faster decisions, so you can spend less time chasing down suppliers and more time pushing forward the work that matters. If you have any questions, contact us at <a href=\"mailto:help@fictiv.com\" rel=\"noreferrer noopener\" target=\"_blank\">help@fictiv.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Traditional manufacturing is a black box. Once you send your parts to your manufacturer, you either have to cross your fingers and hope the parts arrive on time, or waste time manually chasing down updates. With Fictiv\u2019s radical transparency features, it\u2019s finally possible to receive the consistent supply chain transparency needed to achieve on-schedule, high-quality [&hellip;]<\/p>\n","protected":false},"author":135,"featured_media":0,"parent":0,"menu_order":0,"template":"","categories":[294],"coauthors":[148],"class_list":["post-20363","cpt_help","type-cpt_help","status-publish","hentry","category-production-and-fulfillment"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I track and manage my orders? - Fictiv<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fictiv.com\/help\/production-and-fulfillment\/how-do-i-track-and-manage-my-orders\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I track and manage my orders?\" \/>\n<meta property=\"og:description\" content=\"Traditional manufacturing is a black box. 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